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5601 Collins Avenue Miami Beach, FL 33140 Local & Canada (786) 275-6435
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Guarantee and Returns
Guarantee and Returns
Manufacturers warrantee applies to all products sold. Defective
merchandise only will qualify for return. Will not take back merchandise
damaged by use.
E-Glide boards have this guarantee: Crossbow USA, Inc. warrants to the original user that our E-Glide
electric powerboard shall be free from all defects in material and
workmanship for NINETY DAYS from the date of purchase. Additionally, we
warrantee our motor drive controllers (p.c. electronics) for ONE YEAR
from date of purchase, and our batteries for SIX MONTHS from date of
purchase. This warrantee does not apply to any powerboard that has been
subject to abuse, misuse, negligence, or accident. Defects caused by
tampering or unauthorized alterations or repairs are not covered by this
warranty. We may elect to replace the entire unit at no extra cost to
you, with the same model or similar model rather than repair it.
We will be as fair as possible in our return policies. Non-defective
Merchandise purchased within 30 days is returnable if it is unused, in
the original package and in new condition for your choice of
1) store credit
2) equal exchange or
3) refund less 10% restocking fee.
In any of the three choices, shipping will not be reimbursed or
refunded. Please contact us at 786-363-9034 or email us at the address
below to receive a return authorization (RA) number.
This RA number is mandatory and should be clearly marked on the package.
Shipping charges are not refundable.
All exchanges must be shipped via UPS to the address we will provide you
with your when issuing your return authorization. If you send something
back without a return RA do not expect any remedy.
Warning: Like Skateboarding, Electric Skateboards can
be very dangerous but even more so.
Our sale of this product to you does not make us not responsible for
loss or injury as a result of your riding.